Effective Date: January 21, 2026

At Thesupersurf, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund in accordance with the following policy.

1. Eligibility for Returns

Customers may request a return within thirty (30) days from the date the order is successfully delivered.

To be eligible for a return, items must meet the following conditions:

• The product must be unused

• The product must be unworn

• The product must be unwashed

Items that do not meet these conditions are not eligible for return.

2. How to Request a Return

To initiate a return, please contact our customer support team via the Contact Us page or email service@thesupersurf.com.

Include the following information in your request:

• Order number

• Item(s) you wish to return

• Reason for return

Our team will review your request and provide instructions on how to return the item.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).
Please ensure that items are securely packaged to avoid damage during transit. We recommend using a trackable shipping method.

4. Refunds

Once your return is approved and the item is received, your refund will be processed within seven (7) business days.
Refunds will be issued to the original payment method used when placing the order.

Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Non-Returnable Items

Certain items may not be eligible for return. This includes items that are:

• Used, worn, or washed

• Damaged by the customer

• Not in the original condition

Please contact us if you are unsure about the return eligibility of a product.

6. Exchanges

At this time, we process returns for refunds only.
If you wish to exchange an item, you may place a new order for the desired product once the return is approved and refunded.

7. Contact Information

If you have questions or concerns regarding your return or refund, please contact us:

Email: service@thesupersurf.com

Address: Room 407, No. 28 Yindingtang Street, Tianhe District, Guangzhou, China

Our team will assist you promptly.