Last Updated: January 21, 2026

At Thesupersurf, we strive to provide a transparent, reliable, and consistent shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at www.thesupersurf.com.

1. Daily Order Cut-Off Time

Orders placed before 6:00 PM (China Standard Time, GMT+08:00) will begin processing on the same business day.

• Orders placed after the cut-off time will be processed on the next business day.

• Business days do not include weekends or public holidays.

2. Order Processing & Handling Time

• Orders are typically prepared and shipped within 5 business days after payment confirmation.

• Processing time includes order verification, quality checks, packaging, and dispatch.

• Processing does not occur on weekends or public holidays.

3. Shipping Destinations

We offer worldwide shipping.

Available shipping options and fees will be displayed clearly at checkout based on your order value and destination.

4. Shipping Methods, Costs & Delivery Time

Standard Shipping (Worldwide)

Estimated Delivery Time (after shipment):

• 5–15 business days, depending on the destination country and local logistics conditions.

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or local postal services.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

• Tracking numbers usually become active within 24–72 hours after shipment.

• For international deliveries, tracking visibility may vary by region and carrier.

6. Customs, Duties & Taxes

For international orders:

• Customs duties, import taxes, or additional fees may be charged by local authorities.

• These charges are not included in product prices or shipping fees.

• Customers are responsible for any customs-related charges and delays.

7. Incorrect Address & Delivery Issues

Please ensure all shipping details are accurate and complete at checkout.

• Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

• Thesupersurf is not responsible for delivery failures caused by address errors provided by the customer.

8. Delayed or Lost Shipments

If your order appears delayed or has not arrived within the estimated delivery timeframe:

• Contact us at service@thesupersurf.com with your order number.

• We will review the shipment status and assist you in accordance with our service policies.